Shipping Rates and Policies
Accepted Methods of Payment
Credit Cards that are accepted include Visa, Master Card, American Express, and Discover. We also accept PayPal, Amazon Payments, and Apple Pay. Credit card charges to your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Order Processing Time
All orders are shipped within 3 business days, Monday – Friday 10 am – 7 pm EST.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Returns, Refunds & Exchange Policy
Our Return Process
Visit our support page and request that you would like to return your products. Briefly, explain to our support agents, your issue and they will provide a return label so you may begin the process detailed below.
1. Please email firstname.lastname@example.org to request a refund or visit our contact page to submit our contact form.
2. Pack up the item you’re returning. Include a signed letter stating the reason for your return and the original receipt received upon initial delivery.
3. You may ship the package back to the address below any way you would like, ie. UPS, FedEx, USPS, etc. You will be responsible for postage back to NEED A MEDIC.
4. Mail your returned item.
NEED A MEDIC
P.O. Box 505
Hilliard, oh 43026